AI inbox · human handoff

Support that knows when to hand off.

ChatRelay answers customers instantly with AI — then passes the conversation to a real teammate the moment it matters. One inbox. Zero dropped threads.

MC
DP
AR
+2k
★★★★★ 4.9/5
illustrative · from early design partners
Relay AI
Answering instantly
Ask me anything — try “How do refunds work?”
Powered by ChatRelay
Illustrative · teams likeNorthwindLoopBytecCobaltHalo
The relay

AI carries the conversation, then passes the baton — cleanly.

Relay AI

Resolves FAQs, pulls from your knowledge base, qualifies the lead, and collects context — 24/7, in any language.

HANDOFF
when it needs a human
S
Your team

Picks up with full context already loaded. No “can you repeat that?” — the customer never feels the seam.

One workspace

Every conversation, AI and human, in one place.

app.chatrelay.com
Conversations this week
1,284
68% AI-resolved
AI resolved Human handled
Live handoff

Customers never feel the seam.

When AI hands to a human, context, history, and tone carry over instantly — no “let me catch up.”

Relay AI is answering
SKSarah took over · context loaded
Features

Everything in one place.

Instant AI answers

Relay replies in under a second from your docs, help center, and past tickets — no scripts to maintain.

Seamless handoff

Hand to a human with full context in one tap. The customer never repeats themselves.

Featherweight widget

Under 20KB, async-loaded. Matches your brand and never slows your site down.

Knowledge that learns

Point Relay at your site and docs — it stays current automatically as your content changes.

Built for teams

Assign, collaborate, and track CSAT in one shared inbox.

Brandable in minutes

Theme and color controls match your site without touching code.

Illustrative targets, not yet measured

68%
resolved by AI, no human needed
8s
average first response time
4.9
average CSAT across teams
2k+
support teams onboarded

Pricing

Simple pricing. No surprises.

Start with a 7-day free trial. No credit card required to start.

Most popular

Starter

$19 /month

For small businesses going live.

  • 1 website / chatbot
  • 3,000 AI messages/month
  • 2 team seats
  • AI auto-replies + human handoff
  • AI conversation summaries
  • Customer profiles
  • Knowledge base: up to 3,000 words
  • Standard AI model
  • Email support
Start free trial

Pro

$39 /month

For growing teams and agencies.

  • 3 websites / chatbots
  • 12,000 AI messages/month
  • 10 team seats
  • Everything in Starter
  • Knowledge base: up to 10,000 words
  • Premium AI model (GPT-4o / Claude)
  • Remove ChatRelay branding
  • Priority support
Start free trial

All plans include a 7-day free trial · No credit card to start · Cancel anytime

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